Is a leak covered by home insurance?

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  • A leak has the potential to cause significant damage to your home and needs to be repaired quickly. But will the leak be covered by your home insurer?

    Water leaking in your home, whether it’s from a damaged or burst pipe, an appliance such as a dishwasher or your shower or toilet, could damage the structure of your home as well as its contents so the repairs and replacing affected items could be costly. So it’s essential to understand if a leak is covered by your home insurance provider, to avoid having to fund the repairs yourself.

    Often called ‘escape of water’ in insurance policies, it is one of the most common reasons people claim on their home insurance. According to the Association of British Insurers, insurance companies pay out £1.8 million for escape of water claims every day.

    You could also have an oil leak from a heating appliance or tank for an oil-fired central heating system.

    Are leaks covered by a standard home insurance policy?

    semi-detached house extension

    Image credit: Future PLC/ Tom Meadows

    Standard buildings insurance, which covers the structure of your home, and contents insurance, which covers your possessions, generally cover damage caused by a leaking water tank, pipe, central heating system or appliance. Oil leaks are covered in a similar way.

    The damage to the leaking items themselves won’t be covered unless it’s due to freezing but you may be able to claim for it on your home emergency cover if you’ve chosen to add this to your policy.

    Your buildings insurance will also often help to pay for the cost of removing and repairing or replacing parts of the building to find the source of the leak.

    If you’ve chosen to include accidental damage in your policy you’ll also be covered if you cause a leak yourself – by accidentally drilling into a water pipe or leaving taps on for example.

    Policies vary, however, so you should always check the policy documents to find out exactly what is and isn’t covered and the limits for each type of claim.

    When is a leak not covered?

    You are not covered by home insurance if the leak is caused by the failure or lack of grout or sealant as you are expected to maintain your home to make sure it’s in a good condition and protected from damage.

    ‘It is important to be aware that damage caused by wear and tear is unlikely to be covered. And that there are likely to be restrictions/exclusions if your home is left unoccupied for a certain number of days, as specified in the policy,’ says Malcolm Tarling of the Association of British Insurers. This could be 30 or 60 days.

    You’ll have to pay the first part of any claim yourself, known as the excess. You won’t be able to claim if it’s for less than the excess and there may be a higher compulsory (minimum) excess for an escape of water claim than for other types. LV= charges £350 for example, compared to £100 for most other types of claim. Check the excesses that would apply before you take a policy out.

    You may have to claim on both your buildings and contents insurance for damage caused by a leak – if walls as well as carpets and furniture are damaged for example.

    In this case you could benefit from having both policies with the same insurer, as Sarah Smith, head of underwriting for home, pet and travel at LV= General Insurance, highlights: ‘If you hold both buildings and contents with us, you only have one excess to pay, even if claiming on separate policies.’

    What to do if you discover a leak

    Zinc bucket and mop on wooden floor

    Image credit: Future PLC/ Polly Eltes

    If you find a leak you need to act quickly. Turn off the stopcock inside your home (make sure you know where it is) to stop the flow of water and limit the damage then contact your insurer.

    A leak may not always be obvious, however, so consider fitting a leak detection device and check accessible pipes, taps and bathroom fittings regularly for signs of leaks or dripping. Even a small leak could end up causing a major problem if left.

    You can also use your water meter to check for leaks by turning off the external and internal stopcocks and checking it after an hour or so.

    Top tips for avoiding a leak

    • Be careful what you put down drains and toilets to avoid blockages.
    • Avoid using appliances at night or when you are out so you can spot any leaks from them before they cause damage.
    • Replace damaged tiles, sealant and anything else that could let water in straightaway.
    • Check where pipes are before you drill into walls. You can use a stud finder.
    • Consider turning off the water supply when your home is unoccupied.
    • Keep your heating on for at least an hour a day if you’re away from home during winter.
    • Always get appliances plumbed in by a professional.
    • Make sure pipes in cold spaces are lagged.

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